Pocket Concierge · for short-term rental hosts
Not another digital binder. Your guests don't search for answers; they ask. Each stay gets its own private concierge, ready with answers from your house guide. One link, no app, ready from the moment they book.
How it works
Guidebook apps show every guest the same page. This one knows the difference.
Paste your property's link into your booking site's scheduled message once. Each guest unlocks their own stay with their last name and arrival date — from the day they book, not the day they arrive.
Questions get answered from the house guide you write, labeled as automated. Anything you haven't covered gets referred back to you instead of guessed at — and you see what guests wished your guide covered.
Wifi with tap-to-copy, checkout time and your instructions, your local picks, today's weather, events, and tide — shareable with the whole travel group. The link retires itself at checkout.
No card to start. Renews monthly until you cancel — cancel anytime and keep every day you've paid for. Guests mid-stay are never cut off. Prices exclude sales tax, which is added at checkout where required.
Start your free trial →For you
Every question a guest asks is saved with that booking — so the concierge doesn't just answer for you, it shows you where your guide falls short.
When guests ask things your guide doesn't cover, those gaps surface in your portal as suggested additions, ranked by how often they come up. Add an answer in a click, or dismiss the ones that don't matter.
Update your guide and the next guest gets the right answer automatically — no more retyping the same reply into three different message threads.
Guests ask Hiya first because it's faster than texting you. What reaches your phone is what actually needs you.
Questions hosts ask
You paste one line — your property's link — into your booking site's scheduled check-in message, once. Each guest opens it and unlocks their own stay with the name on their booking and their arrival date. That last step is the privacy: the page holds your door code and your wifi, so it asks for two things only the person actually booked would know, and never for an account or a password. It works from the day they book, not the day they arrive, and they can share it with everyone in their travel group.
No. It opens in the guest's own browser — no app, no account, no sign-in. Each stay's link is minted just for that stay and retires itself at checkout.
Only from the house guide you write in your host portal — so it says what you would say, and every reply is labeled as automated. Anything you haven't covered gets referred back to you instead of guessed at.
You keep every day you've paid for, and guests already mid-stay keep their page to the end of their stay. After that, new guests see a friendly note pointing them to you instead. Switch it back on anytime — your guide is kept exactly as you left it.
The other way round: the subscription is what powers the box. The handmade Home Concierge box is $199 one-time, and a Hiya Home Concierge subscription — $9.99 a month for your first property, $4.99 for each additional — gives your guests the pocket concierge and lets the box answer out loud.
The handmade Hiya Concierge box greets guests by name from the entry table and answers out loud at the press of a button. $199 one-time — then the same subscription you're already on, from $9.99 a month, makes it answer out loud.
See the Home Concierge →