Simple rules, in your favor. Last updated July 27, 2026.
You can cancel a pre-order at any time before your panel ships, for any reason, for a full refund — just reply to any of our emails or write support@hiyaguest.com. Founding pre-orders are also refunded in full automatically if we do not proceed to production, as described on the pre-order page.
Tell us within 30 days of delivery and we'll make it right: we send a prepaid return label, and you choose a replacement or a full refund, including any shipping you paid. After 30 days, defects are handled under the Limited Warranty, which runs for 12 months.
You can return an undamaged panel within 30 days of delivery for a refund of the purchase price — no restocking fee. The panel needs to come back in working condition with its power supply and original packaging; you cover the return shipping. Write to support and we'll send the return address and instructions.
Refunds go back to your original payment method. Pre-shipment cancellations are refunded right away; returns are refunded within 5 business days of the panel arriving back to us. Your bank may take a few additional days to post it.
If tracking shows your panel delivered but it's missing, or the box arrives visibly damaged, let us know within 14 days and we'll sort it out with the carrier — that's our problem to solve, not yours.
Founding pre-orders ship within the United States. If we arrange an international shipment with you, we'll confirm return terms for your country before you pay.