These terms govern your use of HiyaGuest products and services. By using them, you agree to these terms. Last updated August 12, 2026.
HiyaGuest is a service of Green Buoy ("HiyaGuest," "we," "us"). Our products are Hiya Concierge — a handmade LED box for short-term rentals that greets guests and answers their questions — and Pocket Concierge, a private concierge web page for each stay, together with the related host portal, websites, and account tools (the "Services").
Hosts who set up the Services must be at least 18 and able to enter a contract, and must have the right to install a device on the property where it runs. Guests interact with a Hiya Concierge box and with Pocket Concierge pages without an account.
A host account is tied to an email address. You're responsible for activity under your account and for keeping access to your email secure. Tell us promptly if you believe your account has been used without permission.
Hiya Concierge boxes are built to order in small handmade batches. The price, tax, and shipping are shown at checkout before you pay; payment is processed by Stripe, and your card details never touch our servers. The box requires a Hiya Home Concierge subscription to answer guests; that subscription is billed separately, its price and billing terms are posted before you are charged, and you can manage or cancel it from your host portal. For shipping questions, returns, or a problem with your box, email support@hiyaguest.com and we'll make it right.
Pocket Concierge on its own is a monthly subscription of $9.99 for your first property and $4.99 per month for each additional property on the same plan (added properties are prorated for the remainder of the current billing month). It begins with a 30-day free trial that requires no payment card; if you subscribe, it renews monthly until you turn auto-renew off from your property's page in the host portal or contact support. Turning auto-renew off never cuts a paid period short — your pages stay live through the days you've paid for, and the subscription simply doesn't renew. The same subscription covers a Hiya Concierge box: one subscription per property runs both the box in the room and the pocket concierge on your guests' phones. The 30-day free trial is for starting with the pocket concierge on its own — if you have bought a box, the subscription begins when you start it, with no trial period. Refund terms for both subscriptions are described on our Returns & refunds page.
If you use HiyaGuest for a lodging business — an inn, hotel, or B&B — under a written agreement signed with us (an evaluation loan or a subscription agreement), that agreement governs wherever it and these terms differ; where it is silent, these terms apply. The consumer purchase and return provisions above don't apply to units supplied under a business agreement — hardware, replacement, and cancellation terms for business properties live in the signed agreement. A business property is responsible for its staff's use of the Services under its account, and for any notices to its guests that its jurisdiction or its own policies require.
A guest can hold the box's button and ask a question out loud, or type a question on their stay's Pocket Concierge page. The microphone listens only while the button is held; the recording is transcribed and answered using the house guide the host provides, and answers — spoken or written — are generated by an AI model. Answers can be imperfect or incomplete — anything important, such as safety or medical information, should be confirmed with the host. Questions the box can't answer from the house guide are referred to the host rather than guessed. Hosts are responsible for the accuracy of the house-guide content they provide.
AI-generated answers are produced automatically in the moment and are not reviewed by a person before they are spoken or shown. We design the Services to keep answers grounded in the house guide and appropriate for a rental setting, but no automated system is perfect: an answer may occasionally be wrong, incomplete, or worded in a way a host or guest finds unsuitable. Such an answer does not represent the views of HiyaGuest or of the host, and to the fullest extent allowed by law we are not liable for AI-generated content or for reliance on it. If a box ever says something it shouldn't, tell us at support@hiyaguest.com — we want to know, and we'll address it.
The box's rotating screens combine content from three places: what the host provides (guest names from bookings, wifi details, house notes), what third parties publish (weather, tides, local event listings), and what our software generates. This information is provided as a convenience and is displayed automatically, without human review. It may occasionally be inaccurate, out of date, or — in the case of third-party listings — include an item a host or guest finds unsuitable. It is not advice, and it should not be the only source for anything where accuracy matters, such as travel times, safety conditions, or event details. To the fullest extent allowed by law, we are not liable for errors or omissions in displayed content, or for content originating from hosts or third-party sources. Hosts can turn optional screens off in the host portal, and reports to support@hiyaguest.com are reviewed promptly.
Don't misuse the Services: no unlawful use, no attempts to disrupt, overload, probe, or reverse-engineer them, and no using the voice feature to harass anyone or to submit unlawful content. We may suspend access that breaks these rules and, where the law requires it, report violations to the appropriate authorities.
Our handling of personal information is described in our Privacy summary, which is part of these terms.
The Services, including the HiyaGuest and Hiya Concierge names, software, and designs, belong to us or our licensors. We grant you a limited, non-exclusive, non-transferable right to use the Services as intended while your account is in good standing. You may not copy, resell, reverse-engineer, or misuse the Services.
Hiya Concierge is a physical device. Every box is covered by our Limited Warranty (12 months) and our Returns & refunds policy (30 days), which are part of these terms. Use the box indoors, with the power supply it ships with.
The Services are provided "as is" and "as available," without warranties of any kind to the fullest extent allowed by law. We don't guarantee the Services will be uninterrupted or error-free, that content will always display, or that displayed or spoken content — including AI-generated answers and information from third-party sources such as weather and event listings — will be accurate, complete, or free of material you consider unsuitable. This section covers the Services; the hardware itself carries its own Limited Warranty.
To the fullest extent allowed by law, HiyaGuest and Green Buoy are not liable for indirect, incidental, or consequential damages, and our total liability for any claim relating to the Services is limited to the amount you paid us for the Services in the 12 months before the claim.
You may stop using the Services and close your account at any time. We may suspend or end access if these terms are violated or to comply with the law. On termination, your right to use the Services ends; content tied to a stay is deleted as described above.
We may update these terms from time to time. When we do, we'll change the "last updated" date above, and continued use of the Services means you accept the updated terms.
These terms are governed by the laws of the State of North Carolina and applicable United States federal law, without regard to conflict-of-laws rules. The state and federal courts located in North Carolina have exclusive jurisdiction over any dispute relating to these terms.