These terms govern your use of HiyaGuest products and services. By using them, you agree to these terms. Last updated July 22, 2026.
HiyaGuest is a service of Green Buoy Company ("HiyaGuest," "we," "us"). Our product is Hiya Concierge — a handmade LED panel for short-term rentals that greets guests and answers their questions — together with the related host portal, websites, and account tools (the "Services").
Hosts who set up the Services must be at least 18 and able to enter a contract, and must have the right to install a device on the property where it runs. Guests interact with a Hiya Concierge without an account.
A host account is tied to an email address. You're responsible for activity under your account and for keeping access to your email secure. Tell us promptly if you believe your account has been used without permission.
Hiya Concierge panels are built to order in small handmade batches. The price, tax, and shipping are shown at checkout before you pay; payment is processed by Stripe, and your card details never touch our servers. Voice answers are included for the first year after purchase and continue under an annual subscription — its price and billing terms are posted before you are charged, and you can manage or cancel by contacting support. For shipping questions, returns, or a problem with your panel, email support@hiyaguest.com and we'll make it right.
A guest can hold the panel's button and ask a question out loud. The microphone listens only while the button is held; the recording is transcribed and answered using the house guide the host provides, and spoken answers are generated by an AI model. Answers can be imperfect or incomplete — anything important, such as safety or medical information, should be confirmed with the host. Questions the panel can't answer from the house guide are referred to the host rather than guessed. Hosts are responsible for the accuracy of the house-guide content they provide.
Don't misuse the Services: no unlawful use, no attempts to disrupt, overload, probe, or reverse-engineer them, and no using the voice feature to harass anyone or to submit unlawful content. We may suspend access that breaks these rules and, where the law requires it, report violations to the appropriate authorities.
Our handling of personal information is described in our Privacy summary, which is part of these terms.
The Services, including the HiyaGuest and Hiya Concierge names, software, and designs, belong to us or our licensors. We grant you a limited, non-exclusive, non-transferable right to use the Services as intended while your account is in good standing. You may not copy, resell, reverse-engineer, or misuse the Services.
Hiya Concierge is a physical device. Early-access units are handmade and provided with their own warranty and return terms, stated when you receive a unit. Use the panel indoors, with the power supply it ships with.
Separately from Hiya Concierge, a small pilot of Hiya Wall — a memory-wall app for a rental's TV — runs for a limited number of hosts. For those pilots: guests may upload photos, videos, and captions during a stay; that content is private to the stay, shown only on the wall in that home, not reviewed or approved by the host, deletable by the guest at any time, and deleted automatically when the stay ends. Guests keep the rights to what they upload and grant us only the limited license needed to store and display it for the stay. Where a Wall subscription is active, it is billed on our website and manageable from the dashboard; the free tier keeps working if a subscription ends.
The Services are provided "as is" and "as available," without warranties of any kind to the fullest extent allowed by law. We don't guarantee the Services will be uninterrupted, error-free, or that content will always display.
To the fullest extent allowed by law, HiyaGuest and Green Buoy Company are not liable for indirect, incidental, or consequential damages, and our total liability for any claim relating to the Services is limited to the amount you paid us for the Services in the 12 months before the claim.
You may stop using the Services and close your account at any time. We may suspend or end access if these terms are violated or to comply with the law. On termination, your right to use the Services ends; content tied to a stay is deleted as described above.
We may update these terms from time to time. When we do, we'll change the "last updated" date above, and continued use of the Services means you accept the updated terms.
These terms are governed by the laws of the State of North Carolina and applicable United States federal law, without regard to conflict-of-laws rules. The state and federal courts located in North Carolina have exclusive jurisdiction over any dispute relating to these terms.