For short-term rental hosts
It knows who's staying, greets them by name, and answers their questions in your words — from the guide you write once. The wifi-and-checkout asks that used to hit your phone at 11pm get handled without you.
On a handmade panel in the home, in each guest's pocket, or both.
See it working
Same guide, same bookings, same answers — on whichever surface fits your place. Every panel comes with Pocket included.
In the room
This is live. Your guest holds the button and asks out loud — “Are there extra blankets?” — and the panel speaks the answer while it scrolls across the screen.
In their pocket
The same question typed on the way home gets the same answer. Every stay has its own private page — wifi and checkout in hand wherever the day goes. No app, just a link. Open a real one and ask it something →
The panel rotates through screens like these all day — each one customizable, personalized to your guest, your property, and what’s happening outside.
Try it yourself
Nothing here is a mock-up or a video. Both doors open on the same demo property — the guide a host wrote, the stays it syncs, and the answers a guest gets from it.
As a guest
What your guest gets when they claim their stay from your property link: wifi and checkout in hand, and an ask box that answers in your words. Type it a question — it’s the live system, not a script.
No sign-in. Ask it anything about the demo property.
As the host
The side you’d actually run: the guide you write once, the stays that sync themselves, what guests asked, and what the panel showed them that day. You get your own copy to edit — nobody else sees it, and it clears itself away after an hour.
Your own private copy, yours for an hour. Change anything.
Why hosts love Hiya
Step 1
Connect your bookings.
Hiya plugs into the booking system you already run — it doesn't replace it. Connect once and stays sync themselves. There is no step two.
Every stay
Your phone goes quiet.
Hiya answers guest questions automatically based on your guide.
Over time
Your guide gets sharper.
Hiya flags tough questions to help you improve.
All of it lands in the same place: a stay with nothing left unanswered.
Which is the whole job of a concierge — answer the question while the guest still has it, so the small frictions never pile up into the thing they mention in the review.
Works with what you already use
Hiya sits alongside your booking management, it doesn't take it over. Connect OwnerRez, Hospitable, Hostaway or Lodgify, paste a calendar link from Airbnb, Vrbo or Booking.com, or just type your stays in by hand. Your listings, your guest messaging and your payouts all stay exactly where they are — nothing to migrate, no stays to re-enter.
Pricing
Home Concierge
$249 one-time
Pocket Concierge included with the panel
First year of guest answers included — then $24.99 a year, not a month
The concierge in the room, on a panel guests photograph.
See the panel →Conditional pre-order — cancel for a full refund any time before your panel ships.
Pocket Concierge
$9.99 /month · first property
First 30 days free, no card · then $9.99/mo
Each additional property $4.99/mo on the same plan
The same concierge as a private page for each stay — start tonight.
See Pocket Concierge →No card to start. Renews monthly at $9.99 until you cancel, and you can cancel any time.
More than one property?
$9.99 for your first, $4.99 a month for each one after — all on a single plan and a single bill, however many you run. Each property keeps its own guide, its own picks and its own bookings, so a beach cottage and a mountain cabin never answer with each other's wifi. Connect your booking system once and every property on the account syncs itself.
Managing on behalf of owners, or running more than a handful? Write support@hiyaguest.com — we'd rather set you up properly than have you add twenty properties by hand.
Run a boutique inn or B&B?
The same concierge, in your guest rooms or the parlor — greeting each guest by name and answering in your words, with a private page on every guest’s phone. We’re placing the first evaluation units with North Carolina inns now, and shaping the inn edition with them.
Same concierge, two surfaces — the panel lives in the room and answers out loud, while Pocket is a private page for each stay in the guest's own browser (they're side by side above). Every panel includes Pocket; Pocket on its own is $9.99 a month for your first property and $4.99 a month for each additional.
From your bookings — three ways, your choice. Best: connect your booking system directly — OwnerRez, Hospitable, Hostaway, or Lodgify — and names and dates arrive together, sync themselves every hour, and update when bookings change. Completely hands-off. Or paste the calendar link from your Airbnb, Vrbo, or Booking.com listing — each stay's dates then arrive on their own, and you just add the guest's name in the portal. Or simply type stays in by hand.
See the two plans above — the short version: $249 one-time for the panel, or $9.99 a month for Pocket on its own ($4.99 for each additional property).
No. The panel just sits on the shelf — nothing to install, nothing to pair. The Pocket Concierge opens in the guest's own browser: no app, no account, no sign-in. Each stay's link is minted just for that stay and retires itself at checkout.
Write your guide, connect your bookings, and your next check-in is already handled.