Help with Hiya Concierge — setup, the voice concierge, and account questions. We typically reply within one business day.
Email us and we'll take care of it: support@hiyaguest.com
Plug the panel in and it creates its own temporary wifi network. Connect to it from your phone, enter your home wifi details, and the panel comes online linked to your property — from there it pulls your bookings, weather, and house guide on its own.
No. The mic is physically gated by the ask button — it listens only while the button is held, like a walkie-talkie. There is no wake word. Recordings are used to answer the question and are not retained.
From the house guide you upload or add in your host portal. If a question isn't covered there, the panel refers the guest to you instead of guessing. You can update the guide anytime and answers follow immediately.
A rotation you control: a welcome by name and the wifi on check-in day, today's weather and the outlook, tides and sunrise if you enable them, local events, check-out reminders with your instructions, and a good morning and good night at the edges of the day. It dims in the evening and rests overnight on the schedule you set.
Email us and we'll delete your data or close your account. See our Privacy summary for what we collect and how it's removed.
If you're in the Hiya Wall TV pilot: install Hiya Wall from the Roku Channel Store, open it, and follow the on-screen steps. Guest photos are added by scanning the on-screen QR code — no app or account needed — are private to the stay, and are deleted automatically at checkout; a guest can remove anything they've shared at any time. Wall billing questions, and reports of a problem with something shown on a wall — including any suspected exploitation of a minor — go to the same address below and we'll act on them.